Building the organisational capability to embed PACER across systems, governance, and everyday practice.
Occupational violence capability doesn’t mature through frontline training alone. HR and Safety teams are the custodians of governance, systems, and organisational learning. They shape the policies, reporting pathways, investigations, and leadership expectations that determine whether PACER becomes “how we work” — or just another training course.
This program equips HR, WHS, and People & Culture teams with the skills, tools, and confidence to embed PACER across the organisation.
What this program delivers
A deep understanding of PACER as an organisational capability system Participants learn how PACER connects to risk, culture, leadership, and operational practice — and how it strengthens organisational resilience.
Practical skills to use PACER tools Including:
- PACER risk mapping
- ACE behavioural markers
- PACER-aligned debriefing
- Recovery pathways
- Learning loop templates
- Team capability diagnostics
- Organisational capability maturity assessment
How to embed PACER into existing systems HR and Safety learn how to integrate PACER into:
- WHS systems and reporting
- HR policy and governance
- Investigations and learning reviews
- Performance and leadership frameworks
- Onboarding and workforce development
- Return-to-work and recovery processes
- Contractor and vendor management
Coaching and support skills Participants learn how to coach leaders and teams to use PACER language, tools, and practices in real work.
Monitoring and measuring capability Including:
- exposure and escalation patterns
- team capability growth
- organisational maturity
- leading indicators of OVA risk
- systemic contributors to violence
Who this training is for
- HR teams
- WHS and Safety teams
- People & Culture
- Organisational Development
- Risk and Governance
- Anyone responsible for workforce capability, systems, or organisational learning
Why this training matters
When HR and Safety understand PACER, the organisation gains:
- Consistent language and expectations
- Stronger governance and clearer pathways
- Better investigations and learning
- Reduced exposure and escalation
- Faster capability growth
- A sustainable, whole‑of‑organisation approach to OVA
PACER becomes not just a training program, but the organisation’s operating system for preventing and managing occupational violence.
Program format
- 3–4 hour workshop (in‑person or virtual)
- Practical exercises using real scenarios
- Tools and templates included
- Optional follow‑up coaching for implementation
Outcomes
By the end of this program, HR and Safety teams will be able to:
- Use PACER tools confidently
- Embed PACER into systems and governance
- Coach leaders and teams
- Strengthen organisational learning
- Monitor capability and exposure
- Support sustainable, long‑term capability development
Next steps
If you’re building PACER capability across your organisation, this program is the foundation that ensures consistency, governance, and long‑term maturity.
Contact us to discuss delivery options for your HR and Safety teams.